ROLY LEGAL
Roly is operated in Australia. This Privacy Policy explains how personal information may be collected, used, handled and protected when someone uses the Roly website, web app and related services.
Last updated: 28 August 2026
Roly is operated in Australia. This policy explains how we collect, use and handle personal information when you use Roly. It applies to our website, web app and related services.
Information you provide
Depending on the features you use, this may include account details, questions and messages submitted to Roly, photos you voluntarily upload, saved vehicles, appliances, tools or other items, repair or task information, learned skills or saved information, savings information, feedback, problem reports, and subscription-related information.
How we use information
We may collect reasonable technical and usage information needed to operate, secure, understand and improve Roly. Information may be used to provide Roly, respond to questions, provide AI-supported assistance, personalise saved-item context, maintain accounts, manage subscriptions, provide saved features, investigate problems, prevent misuse, maintain security, and communicate important service information.
AI processing, service providers and payments
Roly uses AI-supported infrastructure. Information submitted to Roly may be processed through AI and supporting infrastructure where necessary to generate responses and provide the service. We may use trusted providers for hosting, infrastructure, AI functionality, analytics, authentication, customer support and payments. Roly Plus payments and subscriptions are processed through Stripe. Roly does not store users’ full payment card details, although subscription or payment status may be used to operate accounts.
Retention, choices and enquiries
We retain information for as long as reasonably necessary to provide Roly, maintain security, resolve disputes, comply with legal obligations and operate legitimate service functions. You may contact us about reasonable requests involving personal information or your account, including access, correction or deletion. We may need to verify your identity before processing certain requests. Users should not provide personal information about children unless they are authorised to do so.
Security, changes and contact
We use reasonable measures to protect information, while recognising that no internet service can guarantee absolute security. This Privacy Policy may be updated as Roly develops, with the current version published on the website. Privacy questions or complaints can be sent to support@askroly.com.